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IT Plant Support Analyst

Company:  Ball Corporation
Location: 

Widnau, St. Gallen, CH, 9443

Date:  Jun 23, 2022
Job Category:  IT Administration
Req. ID:  18291

Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?

 

Join us, and build your career by helping us build the future.

 

We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminum cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.

 

Moreover, each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.

 

We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations. Because what we create may change, but what we will always make is a difference.

 

 

Position overview:

 

This position is the main point of contact for the plant/office users on all IT issues, been a liaison between the Ball ITS organisation & the business users as required. You will provide 1st and 2nd line IT support by actively monitoring the IT support work load for the plant and the region and prioritising task execution, ensuring an effective IT service for the business remotely or at the desk side, ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks, promote the utilisation of IT self-service tools where these are available.

 

Key responsibilities include:

 

•    Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s
•    Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries 
•    Contribute to local region IT support process documentation & perform training for end users and other IT divisions
•    Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment
 

Experience required:

 

•    Ideally graduate educated to degree level in an IT
•    Ability to own and proactively troubleshoot issues
•    First line support of plant system applications/business applications
•    Hardware diagnostics (workstations, mobile)
•    Installation and setup of computers, mobiles and peripherals
•    Microsoft products knowledge (Office365, Teams, Outlook)
•    Support of Cisco soft/hardware from different IT areas e.g. Networking, Collaboration, Mobility & Wireless
•    Support of Microsoft OS software (workstations, servers)
•    Very good communication skills and good written and oral English and/or German language skills 
 

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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