Specialist, Customer Platform Enablement (NCA)

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Primary purpose of the position:
Serve as regional primary expert for customer portal, including maintaining commercial data (specs, portfolio), communications on pricing strategy, and manage projects to deploy updates/enhancements internally to enable improved customer experience in alignment with our region and enterprise strategy. 

Essential Responsible Areas:

• Works independently and consults with Director, Commercial Operations (NCA) to ensure customer portal is optimally operating and meeting business and customer need, including directly working with new customers to conduct onboarding into portal, identification of system issues related to onboarding and/or existing customer requests, updating internal and external user guides/training, product specifications, and project coordination around enhancements with GSS, supply chain, and communications for deployment. Will oversee Kentico system (document library) embedded into platform. 
• Trains new and existing customers and employees on how the system functions, use, requirements, and creates content in order to support those groups in building their knowledge base on system functionality. 
• Customer setup and reconciliation to ensure ongoing accuracy across platforms, including monitoring ship-to/bill-to relationship, admin rights, third-party graphics, and system syncing process.
• Supports development of KPI and reporting out to commercial team, in order to communicate metrics around platform, customer usage, conversion, account performance, and adoption of tool with customers. 
• Project workstream leadership, including system deployment, implementation, hypercare, enhancements, and issue resolution; translating system changes into clear business impact messaging. 
• Aligns execution of responsibilities and work with region and global commercial excellence strategy and objectives. Works crossfunctionally across other functions, such as Supply Chain/Operations, commercial, etc., as well as global teams, to ensure teams understand system functionality, inputs and dependencies for user/customer experience optimal. 

Minimum Education & Experiences:

• Minimum of a  Bachelor’s Degree in business administration, communications, marketing, or related field
• Minimum of 3 years’ experience doing system support, supply chain, customer engagement, operations or analysis work

Skills & Knowledge Required:

• Demonstrated skill in training various stakeholders, including employees and customers at various levels
• Demonstrated skill in strong communication upstream and downstream, with bent on strong collaboration
• Demonstrated skill in customer orientation and experience
• Working knowledge of training techniques, facilitation of knowledge transfer, and adult learning.
• Working knowledge of customer portals and systems. 
• Working knowledge of manufacturing and/or beverage industry. 

Compensation & Benefits:

• Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more days per work week (with core collaboration days of Tuesday, Wednesday and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.]
• Hiring Salary Range: $74,600 -  $104,160 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
  This role will be eligible to participate in the annual incentive compensation plan.
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. 

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

#LI-CK1
#LI-Hybrid