Senior Order Fulfillment Specialist

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position Overview:

As a Senior Order Fulfillment Specialist (Sr. Customer Service Representative),  you are a key member of the Customer Fulfillment team, reporting to a Manager, Order Processing.   You will contribute to the success of Ball by being specialized in manufacturing and will be the primary liaison between our customers and our internal production, sales, and logistics teams.   Your main goal will be to ensure high customer satisfaction by managing inquiries related to products, orders, lead times, and shipments. 

Your Key Areas of Responsibility Include: 

• Be an active participant in internal and external customer facing meetings and serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner to execute tactical day-to-day order management. Process customer orders, changes, and returns efficiently and accurately.
• Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes.
• Understand and take appropriate actions to manage the cost impact of order violations, expedited orders, and implement other measures to ensure timely delivery.
• Coordinate with the graphics, Master Data Maintenance (MDM) team, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers.
• Act as an escalation point and resolve complex customer issues, complaints, and inquiries, providing appropriate solutions and alternatives within established time limits.
• Identify opportunities for innovation, service improvement, and cost reduction. Develop recommendations and implement process enhancements to achieve optimal results.
• Promote cross-functional collaboration within the Integrated Business Planning team, manufacturing facilities, and commercial teams to enhance supply chain efficiency.
• Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement.
• Foster and maintain effective working relationships across the organization, promoting a positive and productive work environment.
• Support 24/7 operations; some on-call support will be required as needed.  

Required Skills and Experience: 

• Bachelor’s degree in Business, Supply Chain Management or equivalent work-related experience.
• 1 or more years of relevant experience in order fulfillment, order management, transportation, inventory management, and/or supply chain planning.
• Demonstrated knowlege, skills and abilities:
  • Customer orientation (empathetic, patient and positive attitude), active listening and ability to adapt and respond to different types of individuals.
  • Proven leadership abilities and a strong team-oriented mindset.
  • Efficient and concise verbal and written communication skills, with the ability to articulate complex information clearly and professionally.
  • Act with integrity in a professional manner.
  • Handle sensitive and propriety information in a confidential matter.
  • Ensure a safe and healthy working environment by adhering to safety regulations and enforcing safety protocols.
  • Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint) and ability to work independently within these software programs.
  • Organized individual with a sense of urgency and strong problem-solving skills to navigate the complexities of production schedules and delivery timelines.
  • ERP experience (such JD Edwards or SAP). 

Preferred Skills and Experience: 

• Proficiency in Spanish or French Canadian languages.  
• Experience with Power BI and QlikSense.

Compensation & Benefits

• Hiring Salary Range: $75,400 - $105,290 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.).
• This role will be eligible to participate in the annual incentive compensation plan.
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
• Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more days per work week (with core collaboration days of Tuesday, Wednesday and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. 

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.

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