Engineer, Quality Customer Technical Service (2 openings)

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Purpose of Position:

Provides technical support for the quality assurance function as directed.

What will you be responsible for?

• Provide all-inclusive technical support service to Ball customers.
• Provide support in the development of new products being developed by Ball and/or Ball customers.
• Lead implementation of technical improvements agreed between customers & Ball.
• Coordinate implement filling line trials on customer sites to evaluate new / modified Ball products.
• Contact customer regarding quality issues, visiting customer where required.
• Review complaints with Ball manufacturing plant and/or customer.
• Respond to customer on quality issue cause and any actions taken within Ball.
• Audit customer filling facilities/warehouses for problems which may result in reduction in filling speed, damage to cans or ends and unsafe seam quality.
• Ensure effective interaction with Company’s other departments.

Essential Responsible Areas:

• Performs quality engineering activities including quality control systems implementation for new plants or lines, capability studies, measurement systems analyses, gauge R&R studies, development of process control and reaction plans.
• Performs root cause analysis and implementation of corrective action for process related concerns.
• Performs and assists in reviewing quality assurance policies used in all existing and new plants, including procedures and equipment with the aim of standardizing wherever possible.
• Assists in establishing and maintaining the quality management system.
• Conducts and participates in continuous improvement activities to enhance the quality management system (such as DMAIC, 5S, Kaizen lean methods, etc.)
• Develops training to build and sustain quality awareness.
• Conducts analysis to ensure that products and processes comply with the relevant requirements of the quality management system.
• Conducts audits, creates audit finding reports, determines proper corrective and preventive actions and closes out audit findings.
• Analyzes failure, corrective and preventative action to respond to customer complaints.
• Creates and maintains company quality documentation, such as quality manuals, quality procedures, etc.
• Manages and conducts audits of suppliers’ performance, ensuring timely resolution of supplier failure, corrective action and preventive actions.
• Investigates, within the group function, the quality assurance aspects of new or existing products to establish schedules for testing and developing such activities.
• Participates and interacts with the engineering and operations groups and plant staff on quality-related matters.
• Participates in evaluating customer claims.  Presents such data to highlight problem status for areas needing attention; also to reflect areas where corrective action has/has not had the desired results.
• Participates in quality improvement programs if deemed beneficial to the division.

What are we looking for?

• Broad training in a related field acquired through  a bachelor’s degree in Business or Engineering.
• Job related experience for 3 years minimum in quality or quality-related environment; experience in manufacturing or laboratory environment preferred.
• Certifications/Licenses/Other:  ASQ Six Sigma Black Belt or ASQ Quality Engineer certification preferred.
• Working knowledge of the following areas:  engineering principles, practices, nomenclature, and procedures, quality assurance principles, and the manufacturing process.
• Highly Matrixed/High Growth Organization Experience
• Strong communication and facilitation skills
• Strong interface with customers, corrective action and follow up

Compensation & Benefits

• Hiring Salary Range: $72,900 - $102,000 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligible to participate in the annual incentive compensation plan, with a EVAIC Target of 12.5%.
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
• This position can work remote. 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please

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