Customer Technical Services Specialist

 ** This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.**

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

NOTE: This role will be expected to travel 70-80% to customer sites across a territory encompassing West of the Mississippi River (i.e. Iowa, Missouri, Texas, Colorado, Arizona, Nebraska, Kansas, Oklahoma, Nevada, Arkansas).

Position Overview:

As the Customer Technical Services Specialist, you are a key member of the Global Quality Team, reporting to the Senior Manager, Customer Technical Services (CTS). You will contribute to the success of Ball by acting as a technical advisor or consultant to Ball’s customers providing support services including equipment problem resolution and coordination with customer technical team and/or third parties.

You will make independent decisions & recommendations for customer equipment. You will perform adjustments, as needed to prevent quality claims and train customer how to sustain equipment health.  

Your Key Areas of Responsibility Include: 

• Conduct customer line health audits and seam checks on a regular basis; adjusting as needed and performing tooling changes if required.
• Act as key commercial point of contact for customers online qualification; work independently and with cross-functional teams to solve challenges and overcome barriers to qualification.
• Audit and advise customers on their equipment as a industry expert (seamers as primary, fillers, cappers, crowners, pasteurizers, etc.) and execute product monitoring and support qualifications.  
• Participate in quality assurance for new product development, provide competitive, and customer, intelligence to the commercial organization.
• Provide training, and documentation of training, to customers to become self-sustaining.
• Provide and document competitive intelligence and customer insights to the commercial organization and CTS Managers.
• Ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favorably impact performance.

Required Experience and Skills: 

• HS Diploma or equivalent with a preference for a Bachelor’s degree in Engineering or other science-related discipline.
• Minimum 3 years of experience high speed precision manufacturing equipment engineering, maintenance, and process improvement with preference in beverage/filling operations.
• Ability to work overtime during the week and week-ends based on customer needs.
• Ability to travel (car and/or plane) up to 80% of the time.  
• Demonstrated Skills in the following:
  • Independently and proactively identify trends, root causes and develop long term fixes and areas for improvement.
  • Effective communication skills,  ability to communicate with diverse personnel within customer filling locations from front line employee to plant manager on behalf of Ball and understanding of team dynamics.
  • Mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
  • Supplier interaction in high stress situations exhibiting high emotional intelligence. 

Compensation & Benefits

• Hiring Salary Range: $85,100 - $118,760 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligible to participate in the annual incentive compensation plan.
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
• Remote Work Environment: This position is eligible to be REMOTE in the U.S., with a preferred home base within a 50-mile radius of a major airport, due to travel (up to 80%) requirements. 

   

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. 

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.

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