Central Customer Service Manager

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 21,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

The role is primarily oriented toward the operational relationship with all the Aerosol customers. It is directed toward ensuring customer satisfaction and a partnering relationship with the customers in the areas of customer initiatives, demand management, operational order execution (end to end) and logistics.

Key responsibilities include:

• Short term Customer demand management, Execution of calloffs and deliveries, Delivery and OTIF management 
• Day to day customer order management
• Application of the SLAs to the operational customer relationship management,
• Invoicing, collection management and prevention of overdue/ Work closely and actively with GBS and Sales team in order to minimize and anticipate overdue
• Fully in charge of the cash collection as soon as an EDI flow is engaged (KA)
• Ensure Invoicing is done right first time 

Account Management 

• The main point of contact for the GKA sales organization 
• Make sure that all customer contracts relevant information, agreements, and agreed-to business rules are known and applied
• Regular Customer visits, development of Supply Chain Key initiatives
• Track business performance through KPI Dashboard and define actions for continuous improvement
• Flag in case of shortfalls or excess versus allocated volume

Ensure standardization and efficiency of the customer service processes in the different regions

• Procedure set up and training; improvements initiatives through systems and workflows 
• EDI set up and maintenance; Price list standardization
• Transfer possible activities to GBS and coordiante it with the GBS management team 
• Orders Managements, Repro transfers and Workload management
• Synchronize the activities in between regions to ensure a smooth management of the transfers 

Experience and skills required:

• University degree in supply chain, planning, business, customer relationship management , logistics or related area
• Minimum 7 years of experience in customer service 
• Minimum 5 years experience in leading people 
• Customer focus and analytical skills 
• English language knowlegde 

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 21,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.