Sr Specialist, Global Employee Operations

Your Key Responsibilities Include: 

• Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
• Contributes to the team effort in building a high-performing team through strong collaboration, effective communication, and support in additional project work
• Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
• Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
• Researches issues, collects data, analyses information and/or root cause, and finds resolution to discrepancies in a timely manner.  Escalates as appropriate to different stakeholders. 
• Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.  May act as a point of escalation for other team members. 
• Positively interacts with team members and internal/external customers to provide high-quality outcomes.
• Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality.  Will participate and may lead process improvement exercises.
• Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
• All other assignments associated with above mentioned tasks, which employer assigns to employee.

Required Experience and Skills:

• Bachelor’s degree in relevant field
• Minimum of 3 years of job-related experience ideally in in HR services (employee onboarding, payroll, and benefits administration)
• Required knowledge in HR systems (e.g. SuccessFactors, Workday) and HR processes, and/or in Enterprise Resource Planning (ERP) systems.
• Experience leading projects
• In-depth understanding of shared services processes, methodologies and best practice
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Advanced English (spoken and written)
• Strong skills in Organization, Multi-tasking, Customer Service, Effective Communication, Influence, Problem Solving.
• Continuous improvement skills
• Analytical skills

Additional information:

• Location: São José dos Campos/SP (GBS)
• Work Model: Flexible 
• Hybrid on-site work environment: This position requires regular on-site presence for three (3) days per week, with core collaboration days on Tuesday, Wednesday, and Thursday.
• Schedule: 8:00 AM to 17:00 PM
• GGS: Global Grade 10
• Benefits: Relocation benefits not provided
• Important: inform your current management as soon as you move forward to the interview stage.