ITS Analyst - (ServiceNow)

Empresa:  Ball Corporation
Localização: 

SÃO Jose Dos Campos, São Paulo, BR, 12246-876

Data:  17 de fev de 2024
Categorias de vagas:  Administração de TI
ID do requisito:  32956

 

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 22,000 members worldwide. From infinitely recyclable aluminum cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

 

 

TOGETHER, WE WANT TO BUILD A SUSTAINABLE FUTURE, AND FOR THAT...

 

We are looking for a Technical Analyst provides technical expertise and support in a specialized area of IT Services (i.e., Infrastructure, Applications or Security), and provides project and operational support within that area of expertise, while being closely aligned with and supporting the solution architects responsible for a project.  The Technical Analyst is responsible for studying business, functional and technical requirements and translating them into detailed design documents. In this role, the Technical Analyst is committed to providing technical inputs to Business Analysts during design and development, and supports the solution architects and consultants to plan and design solutions for projects.  The Technical Analyst performs hands-on development, and is accountable for technical deliverables.  Accountable for supporting the development of technical specifications, and participating in the delivery of complex, technical solutions to business needs.

 

TO ACHIEVE EXTRAORDINARY THINGS TOGETHER, YOU WILL BE RESPONSIBLE FOR:

 

  • ServiceNow Development: Design, develop, and maintain ServiceNow applications, modules, and integrations to meet business requirements and improve service delivery processes.
  • Customize and configure ServiceNow workflows, forms, scripts, business rules, UI policies, and catalog items to optimize system functionality.
  • Assure the quality of the workflows (QA processes)
  • Design technical specification documents for Projects (PDD, SDD and Process flow).
  • Prepare detailed systems specifications for translation into structured IT infrastructure (applications, compute resources, network, etc.) with the necessary interfaces into other systems or across platforms
  • Integration: Integrate ServiceNow with other enterprise systems and third-party applications using REST APIs, SOAP, and MID Servers.
  • Support the launch and implementation of ServiceNow solutions
  • Collaborate with internal customers to elicit their business concerns and translate them into system development requirements; define internal customer needs and required functionality early in the system development cycle
  • Participate in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines
  • Provide input for the development of detailed project workplans and effort estimates for solution development
  • Provide training and support to end-users and other team members on ServiceNow functionality and best practices.
  • Communicate technical requirements in enough detail to IT stakeholders across domains, and conversely communicate technical solutions to BAs in non-technical terminology
  • Stay current with ServiceNow updates, patches, and new features, and evaluate their applicability to the organization's needs.
  • Assists with application maintenance by analyzing, monitoring, and correcting software defects.  Participates in efforts to resolve production-based technical issues.

 

 

SO THAT TOGETHER WE MAKE THE DIFFERENCE, WE HOPE YOU HAVE...

 

  • BA/BS in Computer Science, Software Engineering, Information Technology or related field (completed).
  •  Proven experience as a ServiceNow Developer with a strong understanding of IT service management processes.
  • Experience with analysis level tools for: activity diagrams, use cases, business rules, and system level features
  • Experience with DevOps model or equivalent framework
  • Experience developing and consuming APIs (desirable)
  • ServiceNow Certified Application Developer certification is highly desirable.
  • Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders
  • Strong problem-solving skills and the ability to work independently or as part of a team
  • Technical development experience, with knowledge of associated tools, and software development lifecycle experience
  • Proficiency in JavaScript, Glide scripting, and ServiceNow API integrations.
  • Knowledge of ServiceNow UI development, including HTML, CSS, and AngularJS.
  • Advanced English
  • Knowledge of IT framework concepts (ITIL, COBIT, CMMI, PMBOK, Six Sigma, etc.).

 

 

 

 

 

 

 

TOGETHER WE CAN BE MORE

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging.

Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!