HR Shared Services Analyst

Local de trabalho: São José dos Campos/SP - Brasil

Modelo: Híbrido (Home office e escritório) 

Primary Purpose of Position:

The role of the  Shared Services Analyst is to execute a sub process within a business process area. In completing daily actionable steps, the Analyst completes various deliverables by accurately entering data, quickly resolving problems, managing documents, communicating with internal/external customers, looking for process improvement opportunities, and being accountable for the seamless execution of a sub process.  Analysts are critical to the successful operation of Global Business Services (GBS) Delivery Centers by serving as a high-performing member of the end-to-end process team.

Essential Functions:

• Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.

• Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.

• Work closely with team members to ensure seamless handoffs and collaboration throughout the process.

• Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner.  Escalates as appropriate to different stakeholders. 

• Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.

• Positively interacts with team members and internal/external customers to provide high-quality outcomes.

• Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work

• Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality.  Will participate in process improvement exercises

• Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)

• All other assignments associated with above mentioned tasks, which employer assigns to employee.

Region Specific Responsible Areas:

Manager may add details for specific functional area when posting externally for recruitment, such as collections from customers, etc..  Provide additional clarity on bullet point #1

Business Capability Departments:

Account to Report: Process Accounting Transactions – see associate accountant role

Customer to Cash: Accounts Receivable:  Customer collections role, heavy external customer facing.

Source to Pay: Accountants Payable:  Process purchasing activities and payments to vendors.  Internal customer facing role.

Plan to Deliver: Supply chain processing activities.

Hire to Retire: Employment processing activities.

Position Requirement & competencies:

• Bachelors degree in Business or related field; equivalent work experience in functional area may be substituted
• Preferred job related experience in functional area, not required.
• Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
• Quick to learn new tasks, develop skills, and adopt change
• Advanced language skills to include fluency in English, both written and verbal
• Preferred  SAP and/or  JDE experience
• Strong proficiency in Microsoft Suite

Other Requirements

Team Focus: Cooperatively works with others to achieve shared goals

Initiative: Resourceful to get things done and take pride in ownership

Action Orientation: Takes action on challenges and brings a can-do attitude

Decision Making: Uses business knowledge, analytical thinking, and judgement to make high quality decisions in complex and ambiguous circumstances

Technical Savvy: Keeps apprised of technology and digital advancements that enhance process improvements and outcomes