Global Senior IT Analyst (Systems Adminstrator) - São José dos Campos/SP

Primary purpose of the position:

Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment. 

Essential Responsible Areas:

• Administer and support complex environments including core Microsoft Products (Windows Server, Active Directory, Entra, Azure), Virtualization (VMware, Hyper-V, SRM) and hardware infrastructure (Servers, UCS, Storage) technologies.
• Design and implement monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
• Administer Active Directory in a large corporate environment with multiple domains and 15k+ user base.
• Perform all duties within ITIL (Information Technology Infrastructure Library) best practices guidelines for Incident, Change, Request, and Problem.
• Adhere to all security best practices,  governance and compliance laws such as HIPAA, SOX, GDPR, etc.  
• Define detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
• Collaborate with internal customers to elicit their business concerns and translate them into system development requirements; define internal customer needs and required functionality early in the system development cycle.
• Participate in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines
• Participate in planning initiatives for system testing and configuration
• Provide input for the development of detailed project workplans and effort estimates for solution development
• Design systems test requirements to ensure fail-safe integration of the solution into the production system
• Support defect escalation and identification of root cause.
• Communicate technical requirements in enough detail to IT stakeholders across domains, and conversely communicate technical solutions to BAs in non-technical terminology
• Assists with application maintenance by analyzing, monitoring, and correcting complex software defects.  Participates in efforts to resolve production-based technical issues

Position Requirement & competencies:

Mandatory

• Completed bachelor degree in Computer Science, Engineering, or related field or an equivalent combination of education and/or experience
• Experience in other technical roles (such as an  analyst, systems administrator)
• Experience with analysis level tools for troubleshooting and problem analysis.  
• Expertise in Server OS software,  server hardware, virtualization, and active directory.  
• Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders
• Proficiency (speaking, written, writing) in English language. 

ADDITIONAL INFORMATION

• Location: São José dos Campos/SP (GBS)
• Hybrid On-Site Work Environment or remote: Preferably, the work model is hybrid. Based in São José dos Campos/SP, this position requires regular on-site presence for three (3) days per week, with core collaboration days on Tuesday, Wednesday, and Thursday. However, we also consider candidates who are looking for a 100% REMOTE work.
• Schedule: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
• GGS: Global Grade 11
• Benefits: Relocation benefits not provided
• Application Deadline: December 12, 2025
• Important: When applying for this position, it is necessary to inform your current manager about your application in order to be considered for the next steps of the selection process.

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.