Plan to Deliver Operations Analyst (Temporary)

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters and every idea drives progress.  
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! 
Create a new future. Apply Today.  

Note: Temporaray contract. End contract will be August 31st, 2026.

Overwiew

Responsible for supporting freight claims processing, carrier invoice validation, and financial controls within the North America region. This role ensures accurate claim calculation, timely follow-up with carriers and warehouses, and effective resolution of discrepancies related to freight and invoice activities.

 Key Responsibilities:

Customer Forecast Management

•  Collect, review, and consolidate customer and distributor forecast data, ensuring information is complete, accurate, and formatted for system upload.
•  Load forecast data into the ERP system in accordance with established timelines and process requirements.
•  Identify, troubleshoot, and resolve data fallouts or upload errors, coordinating reprocessing activities as needed.
•  Prepare and maintain forecast-related reports and analytics to support business visibility, audit readiness, and decision-making.

 Quarterly Revenue Recognition Support

•  Support the quarterly revenue recognition process by managing forecast data loads, maintaining audit tracking, and generating related reports for review and validation.

New Customer Setup  - Logistics Data

• Create and maintain logistics-related customer master data in ERP for new customer setups and approved change requests, ensuring accuracy and compliance with internal requirements.

Warehouse Invoice Review

• Review warehouse invoices to validate charges, identify discrepancies, obtain supporting documentation, and coordinate resolution with internal stakeholders and service providers.

Freight Claims Management

• Consolidate and standardize freight claim information from multiple sources (carriers, warehouses, internal systems)
• Calculate claim values based on contractual terms, damages, shortages, service failures, etc.
• Register, track, and manage freight claim cases in ServiceNow (SNOW), ensuring accurate and complete documentation
• Actively follow up with internal teams (Logistics, Warehousing, Procurement) and external partners (carriers, warehouses, insurance companies) to drive timely claim resolution
• Submit, monitor, and follow up on freight claims with carriers and warehouses until resolution and payment are completed
• Maintain accurate claim documentation and ensure proper audit trail
• Identify recurring claim drivers and escalate trends to support continuous improvement

Compliance & Controls

• Follow internal controls, SOX requirements, and standard operating procedures across all activities
• Ensure proper documentation, validation, and approval workflows are followed
• Support audit requests and maintain compliance with financial and operational policies

Reporting & Continuous Improvement

• Track and report key KPIs related to freight claims, invoice discrepancies, and aging balances
• Analyze data to identify trends, root causes, and opportunities for process improvement
• Support process standardization, automation initiatives, and system enhancements within Shared Services
• Collaborate with cross-functional teams to improve efficiency and reduce manual effort

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain, or related field
• +1 years of experience in Shared Services, Accounts Receivable, Freight Claims, or Financial Operations
• Experience working with freight, logistics, or carrier-related processes is preferred
• Experience with invoice processing or audit activities is a plus
• Proficiency in ERP systems (e.g., SAP, Oracle) and invoice platforms such as Coupa is preferred
• Strong Excel skills and attention to data accuracy
• Excellent communication skills in English (written and verbal)
• Ability to manage multiple tasks, prioritize workload, and meet deadlines

Compensation & Benefits

-  Hiring Salary Range: $ xxx,xxx- xxx,xxx (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
-  [This role will be eligible to participate in the annual incentive compensation plan.]
- Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. 
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. 
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems. 

No agencies please.