Order Management Specialist

Primary purpose of the position:
The role of the Senior Shared Services Analyst is to execute a sub process within the respective work stream. The
role serves as a subject matter expert and is accountable to resolve complex problems, collaborate across the
organization, leverage technical expertise, and provide exceptional internal/external customer satisfaction. The Sr.
Shared Services Analyst should have understanding of the end-to-end process, and provide knowledge in process
improvement activities or transformation efforts.
 
Essential Responsible Areas:

• Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
• Contributes to the team effort in building a high-performing team through strong collaboration, effective communication, and support in additional project work
• Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
• Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
• Researches issues, collects data, analyses information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
• Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis. May act as a point of escalation for other team members.
• Positively interacts with team members and internal/external customers to provide high-quality outcomes.
• Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. Will participate and may lead process improvement exercises.
• Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
• All other assignments associated with above mentioned tasks, which employer assigns to employee.

Position Requirement & competencies:

• BA or equivalent.
• Job-related experience for +3 years 
• Strong skills in Organization, Multi-tasking, Customer Service, Effective Communication, Influence, Problem Solving.
• Continuous improvement skills a plus
• Order Management and Customer Service Experience required
• Strong skills in Microsoft Suite.
• Required knowledge in Enterprise Resource Planning (ERP), especially in SAP/ JDE · In-depth understanding of shared services processes, methodologies and best practices
• Languages Essential Desirable Fluent in English, both written and verbal