ITOM Functional Analyst

Primary purpose of the position:  

Responsible for implementing and supporting complex solutions that meet business needs.  Ensures delivery of complex solutions by configuring and implementing to system specifications.  Configures and enhances technology solutions that align with business needs.  Ensures solutions are in alignment with the enterprise architecture blueprint, the solutions architecture, and ensures that systems and application designs adhere to standards and policies.  

 Essential Responsible Areas:

• Participates in efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.
• Participates in efforts to communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).
• Ensures the delivery of high quality technical solutions that meet business needs.  Configures, develops, tests, monitors, and supports changes and enhancements to applications systems. Supports release planning, coordination and execution across environments.
• Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
• Develops and maintains an in-depth knowledge of the application portfolio and its correlation to the business’ tactical and strategic plans.
• Utilizes industry best practices where relevant to Ball’s future.
• Work closely with third-party vendors including software providers, implementation partners, and consultants
• Assist the team with user acceptance testing requirements for existing and new business systems and modules
• Manage the configuration and setup of related application solutions. Ensure reporting and analytics capabilities are aligned with business needs and system capabilities.
• Supports all phases of the SDLC (software development life cycle). Contributes to automation efforts to improve system efficiency and reliability.

Position Requirement & competencies:

Mandatory:

• Completed Bachelor’s degree
• Advanced/Fluent English
• Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.
• Experience implementing and supporting monitoring tools within a NOC or operations environment.(Broadcom UIM,  SolarWinds, Datadog, Dynatrace, SCOM)
• Experience deploying monitoring solutions in a large, global, enterprise IT landscape.
• Experience with cloud monitoring platforms, preferably Microsoft Azure Monitor, or similar solutions
• Experience with scripting languages (JavaScript, Python, Powershell).

Skills

• Ability to be flexible about project changes and dynamically mitigate risks in the moment with mid-course corrective action
• Ability to manage and prioritize multiple, complex projects simultaneously
• Ability to analyze operational data, monitoring telemetry, and trends to make actionable recommendations.
• Strong collaboration skills with NOC teams, infrastructure engineers, cloud architects, and application teams.
• Experience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).

 Knowledge

• Working knowledge of the following areas:  programming, systems design, system and business principles, computer operating systems and utilities, project management, release management, risk management, Post Project Hypercare practices.
• Experience implementing solutions for complex systems support business processes.
• In-depth technical knowledge and expertise in field.  Strong development skills in relevant technology.
• Has good analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Understanding of software quality principles, including test methodologies.
• Familiarity with CMDB structures and ServiceNow Platform capabilities.

Additional Information

• Location: São José dos Campos/SP (GBS)
• Hybrid On-Site Work Environment: This position requires regular in-person engagement by working on-site for three (3)days per work week (with core collaboration days of Tuesday, Wednesday and Thursday). 
• Schedule: 8:00 AM to 17:00 PM 
• GGS: Global Grade 10
• Benefits: Relocation benefits not provided
• Application Deadline: January 14, 2026

Important: When applying for this position, it is necessary to inform your current manager about your application in order to be considered for the next steps of the selection process.