Senior Customer Technical Support Specialist

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position Overview:

Customer Technical Services Engineer will be responsible for providing comprehensive technical service and support to allocated customers across UK & Nordics region. CTS Engineer will be co-ordinating and implementing filling line trails on customer sites to evaluate new/modified Ball products or new/modified customer products being filled in Ball components.

Key responsibilities include:

•    Contact customers regarding quality issues, visiting the customer where required.

•    Co-ordinate with customer and Ball Manufacturing to ensure test cans/ends of the correct quantity/specification are available.

•    Arrange for filling at customer location and where necessary, assist with its completion.

•    Organise shipment/evaluation of filled stock at the laboratory.

•    When supplied with the results of the evaluation, make recommendations on how the results should be progressed with the relevant customer.

•    Audit customer filling facilities/warehouses for problems that may result in a reduction in filling speed, damage to cans or ends and unsafe seam quality.

•    Examine customer & Ball filling facilities/warehouses to determine areas of enhancement. Perform regular audit as per Ball procedure.

•    Advise customer of findings/recommendations on improvements, supplying costing for work involved, when required.

•    Train customer on GMP, stress corrosion, seaming, can handling.

•    Along with the Regional CTS Manager decide what trials are required, filling line trials or test packs, and bench tests. Inform the relevant Ball Manufacturing site in order to set appropriate prod. spec (master data).    

•    Co-ordinate with customer/allocated contacts to ensure that trial can or end components of the correct quantity/specification are available.

•    Along with the CTS Regional Manager /Ball Group Quality, review any new/modified customer specifications.

•    Generate complaint notifications for internal distribution.

•    Review complaints with the Ball manufacturing plant and/or customer.

•    Administer the sorting/destruction of any filled stock agreed as unusable.

What are we looking for? 

•    Technical training, experience in high speed production

•    Lean Six Sigma and Statistical training would be highly desirable

•    Previous Can and End Manufacture or Customer Services experience

•    Experience  with Quality Systems and Tools knowledge

•    Organisation and planning skills

•    Good verbal and written presentation skills

•    Fluent in English
 

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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