Senior ITS Analyst (6-month contract)

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters and every idea drives progress.  
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! 
Create a new future. Apply Today. 

Position overview:

The IT Coordinator will provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently. This role will be responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure and serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers.

Key responsibilities include: 

• Administering and supporting complex environments, including core infrastructure tools and technologies and performing hands-on administration tasks including installation, configuration, backup, and recovery
• Reviewing monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements
• Ensuring the delivery of high quality technical solutions that meet business needs and configuring, developing, testing, monitoring, and supporting changes and enhancements to IT environment
• Takign a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans
• Performing duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management and utilizing other industry ITSM best practices where relevant to Ball’s future
• Adhering to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc
• Defining detailed specifications in compliance with operations architecture to solve complex business problems
• Working closely with third-party vendors including software providers, implementation partners, and consultants
• Tuning infrastructure parameters for efficient resource utilization and suggesting improvements for optimization
• Providing Tier 2 infrastructure support, follow support escalation processes, and maintain documentation

What are we looking for?

• Proficient in end-user support, hardware and software setup, infrastructure installation and integration
• Experience with ServiceNow or ability to create Dashboards/Reports
• In-depth technical knowledge and expertise in field
• Understanding of ITIL best practices, security standards, and governance/compliance laws.
• Ability to work with Metrics-driven approach for incident, change, problem management, and SLA monitoring.
• Ability to communicate clearly and provide broader IT perspective to clients.
• Fluent in English

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. 
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. 
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.