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IT Site Support Analyst

Company:  Ball Corporation

Luton, GB, LU1 3LG

Date:  Jan 5, 2022
Job Category:  IT Administration
Req. ID:  11632

Do you want to work for a world-leading manufacturer, striving to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?


Ball Corporation, founded in 1880, is a global leader in infinitely recyclable aluminium beverage packaging and aerosols, and also provides products and services for the aerospace industry.


Demand for Ball Beverage Packaging’s products is accelerating, driven by consumers’ increasing demand for more sustainable products and a growing number of beverage categories including craft beers and waters  now choosing to be filled in aluminium cans.


Our recent innovations include the Ball Aluminium Cup, featured at the 2019 and 2020 Super Bowls, and there is plenty more to come.


We’re now looking for candidates for a growing number of roles, from all backgrounds. We believe that a diverse and inclusive culture is key to creating a unique competitive advantage and to fostering a happy and positive community at Ball.

Join us, and accelerate your career by helping us to build the future.

For more information, visit, or connect with us on Facebook or Twitter.

Overview of the position:

This position is the main point of contact for the plant / office users on all IT issues, been a liaison between the Ball ITS organisation & the business users as required.


Key responsibilities will include:

  • Provide 1st – 2nd line IT support by actively monitoring the IT support work load for the plant and the region and prioritising task execution, ensuring an effective IT service for the  business remotely or at the desk side
  • Ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks
  • Promote the  utilisation of IT self-service tools where these are available
  • Participate in the regional on-call rota for high priority outages outside of core business hours
  • Within the ITS organisation, routine contact will be necessary with IT staff, IT managers and Vendors.
  • Within the business sector, regular contact is required with all users of IT systems
  • Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s
  • Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries (Example: from Service Desk to L2 and or L3 teams in GSC (Global Service Center) , including Vendors)
  • Contribute to local IT support process documentation &  perform training for end users and other IT divisions
  • Provide knowledge transfer to end users and the Service Desk team (example: creation of “How To” scripts to aid faster or self-service ticket resolution)
  • Represent the local region in change advisory board (CAB) meetings where appropriate
  • Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment


Experience required:

  • Ideally graduate educated to degree level in an IT
  • Ability to own and proactively troubleshoot issues
  • First line support of plant system applications/business applications
  • Hardware diagnostics (workstations, mobile)
  • Installation and setup of computers, mobiles and peripherals
  • Microsoft products knowledge (Office365, Teams, Outlook)
  • Configuration and support of Cisco soft/hardware from different IT areas (Networking, Collaboration, Mobility & Wireless) (with advice & approval from GSC)
  • Support of Microsoft OS software (workstations, servers)
  • Software installation via deployment software or media
  • ITIL certification would be preferable
  • English language required
  • Ability to work as part of a team or alone

Ball Corporation are an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.


Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.


No agencies please.


Ball Corporation has been made aware of reports involving fraudulent job offers. These often appear legitimate, but Ball does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview (in person or via WebEx). All email correspondence from Ball Corporation ends in “” If you have questions about any open positions at Ball, please visit our careers website at

If you have applied to a position and have been asked for personal information through LinkedIn, please notify LinkedIn directly.”


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