Director, Customer Fulfillment

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview: 

This job position is the interface between regional Commercial and Operations functions, and supports strong customer relationship management while also ensuring order execution and delivery. This role is also the key point of contact for intra-regional fulfilment, issues and dependencies.

Key responsibilities include:

• Optimising the efficiency and effectiveness of customer fulfilment processes
• Working with commercial account managers and customers to develop supply chain and fulfilment strategies
• Managing regional can and end inventory in accordance with the parameters set by the central planning team
• Planning regional production and call-offs and the management of variations to plans
• Escalating customer issues through the appropriate governance
• Achieving customer fulfilment KPIs relating to customer satisfaction and order execution
• Contributing to thought-leadership and new initiatives for Customer Fulfilment alongside the Senior Customer Fulfilment Director and Vice President of IBP
• Responsible for overall customer fulfilment within the relevant region using Drive for Ten principles to work with Commercial, Operations and the IBP leadership team
• Establishing and monitoring aligned KPIs and process for successful fulfilment of customer orders
• Ensuring accuracy of order timelines and achieving the agreed high level of customer satisfaction in the area of order fulfilment in an efficient and cost effective manner
• Overall responsibility for identifying and managing risks related to time, cost and quality of customer fulfilment within the region Ball Drive for Ten principles when working across all of BBPE

What are we looking for?

• Previous experience leading a supply chian, sales, planning, or customer-oriented global (or pan-European) team
• Working with dispersed teams and customers across multiple locations and cultures/languages
• Strong experience in managing large and small-size customers 
• Understanding of manufacturing processes and the implication for customer relationship management
• Fluent in both written and spoken English 

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Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 

No agencies please.