Quality Manager

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

The Quality Manager ensures the consistent delivery of high-quality cans, bottles and ends in a continuous operation manufacturing environment. This role provides leadership and mentorship to a quality team across all shifts, fostering accountability, engagement, and a culture of continuous improvement. The Quality Manager drives standardization, problem-solving, and process optimization while partnering closely with production to meet customer quality requirements. The role is responsible for managing customer specifications, investigating complaints, performing root cause analysis, and implementing effective corrective actions to prevent recurrence. Strategic alignment of plant quality goals with broader business objectives, effective collaboration with cross-functional teams and suppliers, and clear, transparent communication with employees, management, and stakeholders are critical to success.

Competencies

Leadership and Team Management – Ability to lead, mentor, and develop a quality and food safety team across all shifts, fostering engagement, accountability, and a positive work culture.
Operational Excellence – Expertise in standardizing processes, driving quality and food safety improvements, and partnering with production to meet customer and regulatory requirements.
Problem Solving and Decision Making – Ability to analyze quality and food safety data, identify root causes, implement corrective actions, and resolve customer complaints.
Strategic Thinking – Aligns plant quality and food safety objectives with broader business goals and contributes to integrated management system development.
Collaboration and Influence – Builds effective relationships across production, supply chain, sales, and external customers and suppliers.
Change Management – Implements and sustains standard operating procedures and promotes cultural change in quality and food safety practices.
Communication – Clear, transparent, and constructive communication with employees, management, stakeholders, and customers.
Regulatory and Standards Knowledge – Understanding and application of ISO 9001, ISO 14001, ISO 45001, GFSI/BRCGS or equivalent food safety standards, and regulatory requirements.

Skills

Quality and Food Safety System Management – ISO and food safety systems management, HACCP/HARA implementation, audits, SOP creation, and compliance tracking.
Data Analysis and Reporting – Preparing quality and food safety reports, daily/weekly/monthly/annual metrics, and HFI reports.
Customer Relationship Management – Managing quality and food safety-related claims, visiting customers, and resolving complaints.
Supplier and Vendor Coordination – Evaluating supplier quality and food safety, resolving issues, and ensuring compliance with product standards.
Training and Development – Training personnel in quality, food safety procedures, equipment use, and ISO/BRCGS standards.
Inspection and Verification – Checking incoming materials, production, ink mixers, HFI coils, and pallets for compliance with quality and food safety standards.
Documentation and Recordkeeping – Maintaining inspection records, audit documentation, and quality/food safety system logs.
Equipment Oversight – Ensuring timely calibration and maintenance of measurement equipment and quality instruments.

Accountabilities

Responsible for all quality and food safety issues and control measures across the plant.
Prepare and submit combined quality and food safety reports to management and regional quality team.
Collaborate with other departments to improve product quality and ensure food safety compliance.
Ensure effective operation of the ISO Quality Management System and food safety programs; apply ISO 9001, ISO 14001, ISO 45001, and relevant food safety standards.
Contribute to the development, implementation and maintenance of the BOE Quality pillar, including food safety components.
Initiate, review, master, and enforce all SOPs and working instructions for quality and food safety.
Conduct audits of the plant, internal and external warehouses to ensure quality and food safety compliance.
Handle customer claims related to quality and food safety, implementing corrective actions.
Maintain records of incoming material checks, inspections, and HFI reports.
Manage and lead the quality department, ensuring effective work relationships and a positive employee relations climate.
Communicate quality and food safety issues and solutions with production and other departments.
Maintain working relationships with customers to resolve quality and food safety concerns.
Coordinate with domestic and international suppliers to ensure product and food safety compliance.
Oversee new label design, coating/materials trials and ensure production meets customer and food safety standards.
Train personnel on quality control, food safety procedures, equipment use, and ISO/BRCGS standards.
Responsible for timely contracts and maintenance of measurement and quality/food safety equipment.

Qualifications 

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 

No agencies please.