Customer Technical Support Specialist

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position Overview:

Provide comprehensive technical and quality service by supporting our customers. Additionally, support Ball Sales, Quality, and Manufacturing for a successful business and relationship. You will coordinate, support, and be present on-site throughout the manufacturing of products, from production to filling, whether for trials or standard products. This includes the evaluation of processes from both a technical and quality perspective to improve and strengthen the business. Ensure a strong relationship between the customer and Ball.

Key Responsibilities Include:

• Accompanying production and new product development: Provide support and advice during production, filling, and follow-up processes regarding technical and quality topics.
• Support and consult our business partners: Ensure excellent customer service, including complaint management and quality.
• Interface & coordination: Collaborate closely with internal departments and coordinate communication with our customers.
• Process improvement: Internally coordinate improvement measures based on customer feedback.
• Project support: Provide technical support and assistance in the implementation of projects. Contact customers regarding quality issues and visit them when required.
• Identify possible best practices impacting quality, service, and economic performance.

What Are We Looking For?

• Technical background and at least two years of professional experience (in the food sector, filling processes, packaging production, etc.)
• Excellent communication skills: You are able to find the right words in complex situations and are a patient listener.
• Willingness to travel: You are willing to dedicate up to 60% of your working time to national and international business trips.
• Proficient in MS Office applications and other PC skills.
• Languages: Fluent in German and English (B2 level or higher).
• Quick thinking with a good understanding of complex relationships.
• Ideally, experience in quality management, such as Lean or Six Sigma Engineering, or another technical degree.
• Beneficial: Prior experience in Quality, Technical Project Management, or Technical Management, preferably in the packaging/filling/food industry.

We Offer:

• An independent and varied area of responsibility with the latest technical standards.
• Individual onboarding and mentoring.
• A very good working atmosphere in a dynamic, self-directing team.
• An attractive, future-proof company with continuous growth and development opportunities.
• Attractive benefits (e.g., company car, flexible working hours, company phone, etc.).  #LI-MV2

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.