Quality Manager

At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win.”— we create a culture where every voice matters and every idea drives progress.  
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! 
Create a new future. Apply Today. 

Your Opportunity to Make an Impact 

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet: 

The Quality Manager ensures the consistent delivery of high-quality cans in a continuous operation manufacturing environment. This role provides leadership and mentorship to a quality team across all shifts, fostering accountability, engagement, and a culture of continuous improvement. The Quality Manager drives standardization, problem-solving, and process optimization while partnering closely with production to meet customer quality requirements. The role is responsible for managing customer specifications, investigating complaints, performing root cause analysis, and implementing effective corrective actions to prevent recurrence. Strategic alignment of plant quality goals with broader business objectives, effective collaboration with cross-functional teams and suppliers, and clear, transparent communication with employees, management, and stakeholders are critical to success.

How You'll Make a Difference 

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes: 

• Responsible for all quality and food safety issues and control measures across the plant.
• Prepare and submit combined quality and food safety reports to management and regional quality team.
• Collaborate with other departments to improve product quality and ensure food safety compliance.
• Ensure effective operation of the ISO Quality Management System and food safety programs; apply ISO 9001, ISO 14001, OHSAS 18001, and relevant food safety standards.
• Contribute to the development, implementation and maintenance of the BOE Quality pillar, including food safety components.
• Initiate, review, master, and enforce all SOPs and working instructions for quality and food safety.
• Conduct audits of the plant, internal and external warehouses to ensure quality and food safety compliance.
• Handle customer claims related to quality and food safety, implementing corrective actions.
• Maintain records of incoming material checks, inspections, and HFI reports.
• Manage and lead the quality department, ensuring effective work relationships and a positive employee relations climate.
• Communicate quality and food safety issues and solutions with production and other departments.
• Maintain working relationships with customers to resolve quality and food safety concerns.
• Coordinate with domestic and international suppliers to ensure product and food safety compliance.
• Oversee new label design, coating/materials trials and ensure production meets customer and food safety standards.
• Train personnel on quality control, food safety procedures, equipment use, and ISO/HACCP standards.
• Responsible for timely contracts and maintenance of measurement and quality/food safety equipment.

What Helps You Thrive in This Role 

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role: 

• Broad training in a related field usually acquired through college or work-related experience.
• Job related experience for 4 year(s) minimum in an industrial environment with a focus on quality assurance and customer interaction.
• Experience managing teams in a continuous operation industrial environment.
• Green Belt or Black Belt Certification preferred.

​Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. 
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. 
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

Job Grade: Global Grade 12