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IT Site Support Analyst

Company:  Ball Corporation

Kettering, ENG, GB

Date:  09-Jun-2022
Job Category:  IT Administration
Req ID:  20298

Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?


Join us, and build your career by helping us build the future.


We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminium tins, cups and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.

Moreover, each of us has a deep commitment to diversity and inclusion, which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.

We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations.


Because what we create may change, but what we will always make is a difference.


Position summary:
As the IT Support Analyst, you're the main point of contact for the plant/office users on all IT issues - you will be a liaison between the Ball ITS organisation & the business users.

Key responsibilities include:

  • Provide 1st/2nd line IT support, ensuring an effective IT service for the business remotely or at the desk side
  • Ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks
  • Promote the utilisation of IT self-service tools where these are available
  • Participate in the regional on-call rota for high priority outages outside of core business hours
  • Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s
  • Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries
  • Contribute to local IT support process documentation & perform training for end users and other IT divisions
  • Provide knowledge transfer to end users and the Service Desk team (example: creation of “How To” scripts to aid faster or self-service ticket resolution)
  • Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment


Experience and skills required:

  • Experience in a similar role in a large multinational organisation
  • Ability to own and proactively troubleshoot issues
  • Hardware diagnostics (workstations, mobile)
  • Installation and setup of computers, mobiles and peripherals
  • Configuration and support of Cisco soft/hardware from different IT areas (Networking, Collaboration, Mobility & Wireless)



Ball Corporation are an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.


No agencies please.

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