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Supervisor Customer Service (SAP Processing)

Company:  Ball Corporation

Gelsenkirchen, NW, DE, 45886

Date:  21 Jun 2024
Job Category:  Sales and Marketing
Req ID:  37418

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 21,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

You are leading the Customer Fulfilment administrators team and supporting on key activities that support our business operations.


Key responsibilities include:

  • Leading, training and development of the CF team
  • Improvement of processes and ways of working
  • Monthly reports and planning updates
  • Resolving claims, escalations and assisting teams
  • Creating sales orders and stock reports
  • Creating stock reports and forecasts
  • Communicating with customers


What are we looking for?

  • Experience in a similar role in a multi-national company
  • Excellent communication skills with the ability to work across functions and cultures
  • Stakeholder management experience
  • Knowledge of SAP, Excel and Powerpoint
  • Fluency in written and spoken English and German


Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 21,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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