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Customer Service Administrator

Company:  Ball Corporation
Location: 

Devizes, GB, SN10 2HT

Date:  02-Aug-2022
Job Category:  Customer Support/ Operations
Req ID:  21966

Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?

Join us, and build your career by helping us build the future.

We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminium tins, cups and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.

Moreover, each of us has a deep commitment to diversity and inclusion, which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.

We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations. Because what we create may change, but what we will always make is a difference.

 


 

Our team of Customer Service Administrators are responsible for handling customer orders efficiently and effectively and managing specific customer supply volume for Ball Aersol Packaging Group

 

Main responsibilites include

  • To receive customer orders and convert them into work orders for the appropriate factory to manufacture (after advice from Supply Chain Planner or Key Account Manager).
  • To be the focal point for any customer enquiry.
  • To update computer system with latest information on product specifications.
  • To liaise with Reprographics department in relation to artwork and design changes.
  • To liaise with other departments as required to ensure that jobs are on time and correct.
  • To co-ordinate dispatch with external transport companies.
  • To raise purchase orders as required.
  • To make customer visits as required.
  • To be proactive in contacting customers and maintaining levels of customer service.
  • To adhere to BRC and ISO 9001 requirements ar all times
  • To adhere to Health, safety and Environmental site rules at all times.

Due to the nature of the role, some travel to customers will be required 

 

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