Shared Services Analyst

Your Opportunity to Make an Impact 

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet: 

As a Shared Services Analyst, you will execute critical operational activities within a defined business process area while ensuring accuracy, efficiency, and a high level of service. You will work closely with team members, internal stakeholders, and external customers to support seamless end-to-end process execution, resolve issues, and identify opportunities for continuous improvement. This role plays an important part in the success of Global Business Services (GBS) Delivery Centers through reliable process execution and collaboration. 

How You'll Make a Difference 

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes: 

• Execute operational processes in accordance with established procedures, controls, and service standards. 

• Ensure accuracy and quality by identifying inconsistencies and delivering reliable process outcomes. 

• Research, analyze, and resolve process issues, discrepancies, and root causes while escalating concerns when appropriate. 

• Serve as a key point of contact for daily operational activities, responding to questions and supporting issue resolution. 

• Collaborate effectively with team members, internal stakeholders, and external customers to ensure seamless process execution. 

• Identify process improvement opportunities and participate in initiatives that enhance efficiency, quality, and performance. 

• Maintain accurate documentation and comply with SOPs, SOX requirements, and other regulatory standards as applicable. 

What Helps You Thrive in This Role 

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role: 

• Bachelor's degree in Business or a related field, or equivalent relevant work experience. 

• 1–3 years of relevant professional experience; experience within a functional business area preferred. 

• Strong organizational, multitasking, analytical, problem-solving, customer service, and communication skills. 

• Ability to learn new processes quickly, adapt to change, and take ownership of assigned work. 

• Fluency in English, both written and verbal; Portuguese language skills are desirable. 

• Proficiency in Microsoft Office applications, with SAP and/or JDE experience preferred. 

• Demonstrated ability to collaborate effectively, exercise sound judgment, and contribute to continuous improvement initiatives.