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ServiceNow Developer

Company:  Ball Corporation

Belgrade, RS, 11070 SAO JOSE DOS CAMPOS, São Paulo, BR, 12242-000 Queretaro, MX, 76120

Date:  May 29, 2022
Job Category:  IT Administration
Req. ID:  19735

Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?


Join us, and build your career by helping us build the future.


We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminum cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.


Moreover, each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.


We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations. Because what we create may change, but what we will always make is a difference.



Position overview:

The Senior ServiceNow Developer will be responsible for the architecture, development, administration, and rollout of solutions on the ServiceNow platform. The Senior ServiceNow Developer will work with internal customers and other Developers to architect, design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.


Key responsibilities include:


•    Lead the development and configuration of a variety of areas including, but not limited to Employee Center, Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Idea, Demand, Project, Timecards, Mobility, Workspace, Virtual Agent, Integration Hub, Reporting and Performance Analytics.
•    Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
•    Architect technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option, and implement the solution.
•    Design, develop and configure workflows, forms, and scripts.
•    Lead ServiceNow version upgrades.
•    Lead the evaluation and rollout of new applications and solutions in ServiceNow.
•    Analyze, troubleshoot, and remedy identified system issues.
•    Provide on-call support if Production issues occur


Experience required:

•    Experience with ServiceNow development / implementation / administrative experience
•    Strong understanding of the ServiceNow Application Suite covering ITSM, ITBM/SPM, HRSD areas
•    Strong experience integrating internal and external (SaaS based) applications using RESTful APIs
•    Strong experience working with web technologies (JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
•    Knowledge of ITIL concepts
•    Superior attention to detail with excellent written and verbal communication skills
•    Ability to understand complex business needs and adapt appropriately
•    Ability to learn and adapt to new technologies applicable to the ServiceNow platform
•    Must speak and write English
•    Certified ServiceNow Administrator, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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