Senior Shared Services Analyst - Collections (Maternity cover)

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview: 

The role of the Customer Collections Senior Analyst is to execute a sub process within Bill to Cash end-to-end process. The role serves to post payments, resolve disputes, perform collection activities, and provide customer service. The position is responsible for issuing monthly statements and keeping customer files updated with current invoices, bills and customer information. 

Key responsibilities include:

• Possesses a broad understanding of customer collection processes and preferably invoicing process as well.
• Posts payments (and other related postings) to customers within the ERP systems.
• Participates in audit preparation & support in its area of responsibility.
• Prepares various reports and overviews to demonstrate and track relevant KPIs.
• Resolves collections by examining customer payment plans, payment history and credit line.
• Actively participates in month end activities.
• Researches and resolves discrepancies by obtaining and investigating information.
• First point of contact for all issue resolution related to collections.
• Supports projects related to B2C .
• Supports B2C Supervisor in providing trainings, work allocation and onboarding of newcomers.

What we are looking for?

• Demonstrated experience in O2B or B2C processes with increasing levels of responsibility in a large, complex environment.
• At least 3 years of working experience on similar positions.
• Good knowledge of SAP and Excel.
• Strong skills in Customer Service, Effective Communication, Influencing, Problem Solving and Analytical / Quantitative skills.
• Fluent in English, both written and verbal. Fluency in French/German/Italian/Spanish would be considered as an advantage.

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Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 

No agencies please.