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Connectivity Operations Service Delivery Leader

Company:  Ball Corporation
Location: 

Belgrade, RS, 11070

Date:  Sep 11, 2022
Job Category:  IT Administration
Req. ID:  17702

Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?

 

Join us, and build your career by helping us build the future.

 

We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminum cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.

 

Moreover, each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.

 

We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations. Because what we create may change, but what we will always make is a difference.

 

 

Position overview:


This position manages the operational support and delivery of IT technology services team.  The role is accountable for managing the metrics, performance and accomplishments of that service delivery team and asssumes a key leadership role in executing tactically on strategic objectives set at a global level.  Also, some of the responsibilities will include managing the planning and implementation of technology, applications, and/or infrastructure and performance of the department’s IT function.  The role manages the overall resources including timelines, department budget, compliance, risk management, and solution implementation of IT investments within scope and works with cross-department leads to deliver corporate and division commitments.

 

Key responsibilities include:

 

  • Works closely with other IT teams to understand priorities, scope, and staffing needs for operational support, business as usual, and project driven initiatives.
  • Participates in overall planning with IT and the business to support IT and business defined goals and objectives.
  • Responsible for managing and tracking department’s IT budget.  Also responsible for interfacing to the Corporate ITS budget process.
  • Acts to assure integrity of corporate data, proprietary information, records, reports, work orders, and related intellectual property through information security and access management.
  • Responsible for managing a large team (up to 15 people).
  • Utilizes industry trends to improve organizational effectiveness; implements best practices, quality control, risk management for process and organizational improvement.  Seeks out new opportunities to leverage technology solutions.
  • Responsible for managing and execution of department’s identified application software and infrastructure development lifecycle activities to ensure effective delivery of innovative solutions.
  • Accountable for controlling adherence to the corporation information technology standards, security, and confidentiality.
  • Ensures the integrity of data system processes and the quality of output through successful completion of system development and/or modification to satisfy user requirements.
  • Adhere to service level agreements (SLA) for delivery of IT services that support business goals for the enterprise and protects company interests.  Responsible for managing vendor deliverables and services.
  • Ensures compliance with the SDF (service delivery framework).  Complies with Corporate ITS change management activities. 
  • Ensures that all handoffs between Corporate ITS and the business unit, as defined by the service delivery framework, are complied with.
  • Provides performance evaluation on Corporate ITS commitments by participating in the Corporate ITS performance evaluation process. 
  • Publishes appropriate metrics, dashboards to reflect performance as defined by the division.  Coordinates with business performance management and Corporate ITS to put in place metrics and processes for reporting the management and effectiveness of SLAs compared to desired performance. 
  • Supports process and systems improvements resulting from activities such as Lean, Six Sigma, COBIT, ITIL, CMMI, etc. Benchmarks SLAs for IT services with internal and external service providers.

 

Experience and skills required:

 

  • Broad training in a related field usually acquired through high school orcollege or graduate degree level education or work-related experience
  • Job related experience for 6 year(s) minimum in software delivery (for applications) and equal number of years’ of experience in infrastructure required. 5+ years of leadership required.
  • Job related experience must include data and voice network operations with the ability to demonstrate a depth of WAN/LAN & voice systems knowledge preferably in a Cisco infrastructure.
  • Experience in managing large teams (up to 15 people) required.
  • Experience managing information technology in a large, complex environment.
  • Industry experience in supply chain, manufacturing and distribution background preferred.
  • Experience with generating business cases/ROI.  Must have experience performing technology selection and vendor management.
  • Proven project planning and management experience in:
  • programming, systems design, computer operating systems and utilities, project management, risk management, security, cost management, implementation and start-up of new business processes and computerized systems
  • as it relates to information services, of purchasing, legal contracts, taxes, leases, licenses, accounting, economics, depreciation, capitalization, accruals, ITAR (International Traffic in Arms Regulations), EAR (Export Administration Regulations), auditing (internal and external), insurance, and contract negotiations
  • Good knowledge of ERP systems functionality and their benefits e.g., J.D. Edwards, MFGPro and SAP.
  • Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard information services techniques, procedures, and criteria.
  • Experience in managing a global, multinational and remote teams in a matrix environment
     

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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