Customer Service Representative (Manufacturing)

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

This role will be responsible for contributing to the success of Ball by providing excellent service to dedicated portfolio of customers using defined processes. Your mission will be to establish and maintain efficient and professional communication with clients within the framework of Ball's commercial and operational strategy, in order to consolidate and develop a good service both in the processing of clients' offers and orders, as well as in any incidents that may arise, coordinating with the different areas of the organization.

Key responsibilities include:

 •    Ensure optimal customer service in the sales phase, in order to streamline the design phase of new projects and contribute to the increase in sales volume and  the satisfaction of customer need.
•    Watch over the fulfillment of delivery commitments, especially in terms of dates, ensuring the proper administrative management of the entry and monitoring of customer orders and their coordination with the areas of planning, logistics, production, quality and accounting.
•    Provide continuous customer service during the post-sale phase and in general,queries, incidents, and complaints, seeking the maximum possible customer satisfaction within the framework of Ball's commercial and operational strategy.
•    Ensure correct document management customer-related.
•    Respect, comply with and promote the rules and measures of security and health, product safety and environmental safety.

What are we looking for?

• The position requires knowledge at CFGS level, although extensive experience and training in the position may compensate for a lower level of education.
• Confident Excel knowledge, knowledge of Microsoft Navision desirable (or similar ERP system).
• Fluent in English and Spanish, additional language is a plus (German, French, Italian).
• Excellent communication skills at all levels.
• Proactive and decisive attitude.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 

No agencies please.

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