Customer Sales Representative

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 21,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

You will be building sustainable relationship of trust with the customers by providing product and service information and resolving potential problems, and liaise with Plant personnel to ensure that communications regarding product quality and delivery are effectively shared. 

Key responsibilities include:

•    To create and maintain Customer matrix file and other sales functions as per SOP.

•    To maintain material specifications, order acknowledgements and customer satisfaction survey reports.

•    Creating Proforma Invoice, if required. Creating Invoice based on the delivery note.

•    Creating the documents as requested in Letter of Credit, if required.

•    Co-ordinate with the Production Planning department for scheduling based on customer’s promised delivery date.

•    Update information on delivery time, price, amount & changes as per new forcasts

•    Responsible for organizing Transportation in liaison with the Logistic team.

•    Cooperation with the Repro department at Velim, Bellagarde & Devizes.

•    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

•    Follow up with the customers for overdue payment, credit / debit note if needed.

•    Regular communication with Customers for new artwork & development, new schedules & stock level pending for delivery;. 

•    Liaise with Supply Chain Team, Finance Team & Production Team to provide execellent Customer Serivce.

•    To ensure that quality standards are in compliance with ISO 9001 - 2015.

What are we looking for?

•    Minimum of 2 years experience in customer support.

•    Excellent communication & presentation skills.

•    Microsoft Office, SAP knowledge is advantage.

•    Fluent in English & native language.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 21,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

#LI-MV1

#LI-Onsite