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Help Desk / Deskside Specialist Associate

Company:  Ball Aerospace
Location: 

Broomfield, CO, US, 80020

Date:  Aug 6, 2022
Job Category:  IT Administration
Req. ID:  21233

Clearance Requirement: A current, active TS/SCI security clearance is required.

 

Ball Aerospace is powered by endlessly curious people who promote a sense of belonging and equality with an unwavering mission focus. We pioneer discoveries that enable our customers to perform beyond expectation and protect what matters most. What’s more, our company balances listening to experiences, providing feedback, and partnership at all levels to create a more inclusive environment. Our team members are able to fully invest in the work that they do, bringing dynamic thinking and energy to Ball Aerospace.

 

We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely. For more information, visit Ball Aerospace Career Site or connect with us on LinkedInFacebookTwitter or Instagram.

 

The Operations Strategic Capabilities Unit plays a fundamental role in enabling efficient business and program execution – from technologies and investments to supply chain, manufacturing and test operations, facilities management, and information technology services.

 

Help Desk / Deskside Specialist Associate

 

Help Desk Support will provide first-level remote support troubleshooting issues and/or escalating to the next level if unable to resolve. Responsible for executing on pre-determined requests from end-user. Deskside Support performs a variety of computer systems administration and support tasks. Examples for both may include the following: moving, analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.

 

What You’ll Do:

 

  • Perform moves, adds, and changes for hardware within classified environments.
  • Partner with IA (Information Assurance) team on all moves, adds, and changes.
  • Troubleshoot networking issues – LAN and Wireless.
  • Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Respond to customer requests for assistance with computer software/hardware.
  • Perform a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.
  • Exercise judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
  • May act as a lead worker in the Technical Support area coordinating efforts amongst other team members.
  • Solve computer workstation problems following established policies and procedures.
  • Maintain appropriate documentation records (both hardcopy and on-line).
  • May develop procedures for the efficient operation of the help desk functions and participates in process improvement activities.
  • Maintain documentation records to log and track problems and resolutions as appropriate.
  • Consistently provide basic IT-related troubleshooting and end-user support.
  • Solve IT-related issues and execute predefined requests per established policies and procedures.
  • Leverage tools and processes in place to quickly and effectively resolve end-user questions or issues.
  • Create or update knowledge base articles to reflect current data and processes. Archive outdated knowledge articles as older processes become obsolete.
  • Remotely troubleshoot personal computer and peripheral equipment.
  • Operate company owned vehicles as required.
  • Maintain valid driver’s license and good motor vehicle record.
  • Receive equipment and conduct inventory.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device, or component levels as appropriate.
  • Travel to various (assigned) Ball campuses to perform field work in customer facing role.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company.  Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.

 

What You’ll Need:

 

  • High School diploma or equivalent.
  • Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
  • Good customer service skills.
  • Good communication skills.
  • Basic knowledge of PC software and networking: classes and/or experience.
  • Basic understanding of Desktop/Laptop PC Hardware and components.
  • Basic understanding of Windows 7 and 10 desktop operating systems.
  • Willingness to learn Cisco Call Manager Phone Programming.
  • A current, active TS/SCI security clearance is required.


Full-Time On-Site Work Environment: This position requires regular in-person engagement by working on-site full-time. Travel and local commute between Ball campuses and other possible non-Ball locations may be required.

 

Working Conditions:

 

  • Ball Aerospace is a drug-free workplace, which is imperative to the health and safety of all employees and is required as a condition of receiving contracts from federal agencies.  Please remember that regardless of the legalization of marijuana in Colorado and other states, possession and use continues to be illegal under the federal Controlled Substances Act.  This includes the use of some CBD products.  A post-offer, pre-employment drug test is a condition of employment.
  • Work is performed in an office environment, laboratory, cleanroom, or production floor.

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Verification that your current security clearance or government customer access meets the requirement for this position will be required.

 

Relocation for this position is not available.

 

Compensation & Benefits:

 

  • HIRING SALARY RANGE: $17.31 - $23.08 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
  • This position includes a competitive benefits package. For details, copy and paste https://bit.ly/3pNSnxv into your browser or visit our careers site.

 

US CITIZENSHIP IS REQUIRED

 

Ball Aerospace is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Nearest Major Market: Denver

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